Our website address is: https://grapetreebayhotel.com
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
We are committed to ensuring the security of your data. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email. We share your personal information with third parties like Mailchimp for newsletter distribution. These third parties are prohibited from using your personal data for any other purpose.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Reservation Systems Privacy
Collection and Use of Information in the Reservations System
System Used: We use Visual Matrix as our booking engine to manage online reservations.
Personal Information: This includes names, addresses, and contact information provided by you during the booking process.
Credit Card Information: We collect credit/debit card details required to process your reservation payments.
Purpose of Collection:
Reservation Processing: To book your stay at our hotel.
Payment Processing: To securely process your payment for the reservations.
Customer Service: To provide assistance regarding your reservation and stay.
Data Security and Storage
Protection Measures: We implement robust security measures to protect your personal and financial data.
Storage and Access: Your data is securely stored and is accessible only to authorized personnel who require the information to process your reservation.
Sharing and Disclosure
Third-Party Services: We may share necessary information with third parties for payment processing or reservation management purposes, under strict confidentiality agreements.
Legal Compliance: We may disclose your information if required by law or in response to legal processes.
User Rights and Control
Access and Modification: You have the right to access, modify, or request deletion of your personal data in our reservations system.
Security Inquiries: For any concerns about the security of your data, please contact us directly.
Contact Information for Privacy Concerns
For any questions or concerns regarding the privacy of your information in our reservation system, please contact us at:
Physical Address: 5000 S Grapetree Bay Road
Christiansted USVI 00820